Sometimes, you may notice that a client hasn’t received their Ownwell report.
If a client has an invalid email address, has unsubscribed, or has marked Ownwell emails as spam, we’ll flag the issue on your dashboard so you can take action. You can choose to update their contact information, remove them from Ownwell, or reach out to re-engage.
Types of Email Issues
1. Invalid Email
The client’s email address is incorrect, no longer in use, or has bounced.
How to resolve:
Review the email for typos and correct them if needed.
Call the client to request an updated or preferred email address.
If the client has a partner, you can consider switching to the partner’s email.
If you’re unable to update the email, you may want to delete the client from Ownwell to free up your capacity.
Once the email is updated, Ownwell will automatically try to send the client their report.
2. Unsubscribed
The client has opted out of receiving Ownwell emails.
How to resolve:
Consider removing the client from Ownwell.
You may also want to update your CRM to ensure they’re excluded from future campaigns.
3. Marked as Spam
The client marked an Ownwell email as spam, which automatically unsubscribes them (preventing future emails from being delivered).
How to resolve:
These clients will no longer receive reports through Ownwell.
You may want to delete the client from Ownwell to free up your capacity.