Welcome to Ownwell! You’re just a few steps away from turbo charging your client engagement.
Before you get started, you'll need to import your client data into Ownwell. Importing your clients via CSV (bulk import) is as simple as providing a file to the Ownwell team - we'll handle the rest!
*We aim to complete CSV Imports within 5 business days 🪄
Want to import clients from a Filogix Account? Watch the video below:
Are your clients in another platform? We can import them as long as we have enough information!
Option #1 - Import with complete mortgage details - Best if you have the client’s current mortgage information.
Option #2 - Import with property details only - Useful if the client’s mortgage has matured or if we only have partial information (incomplete mortgage data). Clients imported this way will receive a partial version of the report, including the home value module, while the mortgage-related modules will remain blurred until they add their mortgage details through their report.
Both import templates can also be downloaded below - scroll to the bottom of this page to download the import templates 📄
Learn better with written Instructions? Check out the CSV export steps below...
Here's how to export Client Data from Filogix:
1. Login to your Filogix Expert account using this link here
2. In your menu bar, Select "Tools"
3. Select "Extract to CRM"
4. Now we're going to set the report filters. This is listed as "CRM Extract Deal Search Criteria" in Filogix.
Level: Click the checkbox next to Level and Select [Your Name]
Maturity Date: Click the checkbox next to Maturity Date and Set "From" to today's date and "To" to 10 years from now.
5. Click Search
6. Check off "Select All Unlocked Records". This is listed as "CRM Extract Search Results" in Filogix.
7. For CSV File: Select "Consolidated". This is listed as the "Extract Type" in Filogix.
8. Once the report is ready, you're going to download the CSV export file. The last step is to complete the CSV - You can do this manually or you can have Ownwell handle it for you!
Filogix does not export the following fields:
Original Property Value (Purchase Price)
Property Type (Detached, Condo, etc.)
Household Income
In order to successfully import your clients to Ownwell, we require these 3 fields - so we have two options:
Option 1 - Download the CSV and Complete it yourself.
You can save it or convert it to a spreadsheet and then add these 3 columns of information (original property value, property type, and household income).
Fill in the missing details for each client file and then email it to Ownwell's Support team at [email protected] 📨
Option 2 - Ownwell can handle this process for you within 5 business days.
We've built a tool that can automatically look up each file number from the CSV file in your Filogix account and populate the missing details in the CSV for you.
For this option, we will need temporary access to your Filogix account.
📨 If you'd like us to take care of this for you - email us at [email protected] - Send us the CSV export file and let us know that you'd like us to populate the missing 3 fields for you. We will provide instructions for granting temporary access.
Once we've completed this work, we will notify you and proceed with the client data import.
*After receiving your client data (including the 3 fields) the import process may take up to 5 business days to complete.
🤝 We will keep you updated along the way and will notify you once your data has been successfully imported!
🪄 What Happens Next
Once your data import is complete, each client will appear in Pending status in your dashboard.
You can review who was just imported by using the Recently Added filter — this makes it easy to spot-check new clients and confirm their details before their first report goes out.
Ownwell will prepare each client’s first homeownership report, which is automatically sent 7 days after import, as long as no issues are present in their data.
If any issues are detected (for example, a missing lender or invalid address), the report will be paused until those are resolved or dismissed.
After that, clients will continue receiving updated reports automatically every month, with no manual enrollment or activation required.