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Brokers - Referral Client Visibility Settings

When a referral partner's client is added to Ownwell, what can the broker see?

Julie Edwards avatar
Written by Julie Edwards
Updated over 2 weeks ago

🀝 Give your partners flexible visibility options - so you can work together to support their clients and unlock new opportunities.
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​There are two different ways your referral partners can co-manage clients in Ownwell with you. Here’s how it works:
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What if your referral partner is setting their visibility preferences when they accept their invite and log in for the first time? Here's what that looks like:
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Referral Partners can share client visibility in two ways:

  • Blanket visibility - all clients are shared with the broker

  • Case-by-case visibility - clients are private by default; the partner chooses who to share

They can update this setting at any time from their account.


Prefer written instructions? Here's a step-by-step guide walking through client visibility settings in Ownwell...

Scenario #1 - The referral partner is logging in for the first time. Here's how they would set their visibility settings:

  1. Accept the Invitation to Collaborate in Ownwell
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  2. Create Password
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  3. Click Create Ownwell Account

  4. Set Your Visibility Settings - Referral Partners can share visibility for ALL clients or choose visibility client-by client

  5. Click Start Using Ownwell and Log into your Account πŸŽ‰
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Scenario #2 - The referral partner has already accepted their invite and has access to their account. Here's how they would set or update their visibility settings:

  1. Log into Ownwell and Click on the Partner Photo (Top Right)
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  2. Select Manage Account

  3. Select Settings (Top Left)
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  4. Update Visibility Settings & Click Save

If the referral partner has chosen client-by-client visibility here's how they will share clients with their broker partner.

  1. Log into Ownwell and Select the Client Name
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  2. Click on Share Client with [Broker Name] (Top Right)
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  3. Confirm Client Sharing

  4. Select Share

and that's it! Client Visibility has now been updated πŸŽ‰

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