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Referral Partner - Client Visibility Settings

Here's how to manage and update client visibility in Ownwell.

Julie Edwards avatar
Written by Julie Edwards
Updated over 2 weeks ago

🀝 Choose how much visibility to share - so your mortgage partner can better support your clients and help you unlock new opportunities.
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​There are two different ways you can share client visibility in Ownwell. Here’s how it works:
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What if you're setting your visibility settings when you log in for the first time? Here's what that looks like:
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You can share client visibility in two ways:

  • Blanket visibility - all clients are shared with the broker

  • Case-by-case visibility - clients are private by default; the partner chooses who to share

You can update this setting any time from your account!


Prefer written instructions? Here's a step-by-step guide walking through client visibility settings in Ownwell...

Scenario #1 - You're logging in for the first time. Here's how you set your visibility settings from the beginning:

  1. Accept Your Invitation to Collaborate in Ownwell
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  2. Create Your Password
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  3. Click Create Ownwell Account
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  4. Set Your Visibility Settings - You can share visibility for ALL clients or choose visibility client-by client

  5. Click Start Using Ownwell and Log into your Account πŸŽ‰
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Scenario #2 - You've already accepted your invite and have access to your account. Here's how to set or update your visibility settings:

  1. Log into Ownwell and Click on Your Profile Photo (Top Right)
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  2. Select Manage Account

  3. Select Settings (Top Left)
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  4. Update Visibility Settings & Click Save
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If the referral partner has chosen client-by-client visibility here's how they will share clients with their broker partner.

  1. Log into Ownwell and Select the Client Name
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  2. Click on Share Client with [Broker Name] (Top Right)
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  3. Confirm Client Sharing

  4. Select Share

and that's it! Client Visibility has now been updated πŸŽ‰

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