If a client unsubscribes from Ownwell emails, they will no longer receive their monthly Homeownership Reports.

While brokers can't resubscribe clients directly from within Ownwell, the Ownwell team can restore a client's subscription upon request.

This article explains how to identify unsubscribed clients and how to request that they be resubscribed.

There are a few way to identify an unsubscribed client.

When the client unsubscribes, they will show on your Issues tab. From here you can view and delete the client, if preferred.

Most brokers will first reach out to the client before deleting them, as it can sometimes be an unintentional action on the homeowners' part.

It's worth touching base to determine if the client is disengaging with you, the reports, or simply misclicked.

You can also filter your database by their subscription status:

Selecting "Unsubscribed" will show you a list of all clients who have unsubscribed from your reports.

Here's a direct link to this filtered list: Unsubscribed Clients.

If you want to view which clients subscribed in which month, you can do so by exporting your Digest report as a CSV.

Open the exported CSV in Excel or Google Sheets.

The spreadsheet includes a Status column showing the delivery status for each client.

Filter the Status column and select Unsubscribed to display only clients who opted out during the selected reporting period.

If a client unsubscribed by mistake or would like to receive their Homeownership Reports again, contact the Ownwell Support team via chat or at [email protected]

At this time, brokers cannot resubscribe clients themselves from within Ownwell.

When submitting your request, include:

The Ownwell team will review the request, restore the client's subscription, and let you know once it has been completed.

No. Brokers cannot currently manage client email subscriptions within Ownwell. Please contact the Ownwell team, and we'll handle the request for you.

Include the client's full name and email address so we can locate their account and restore their subscription.

The client is flagged as unsubscribed in your Issues tab, and you can filter your database by the subscription status. This will display all clients who opted out during the selected reporting period.

Yes. Once the Ownwell team restores the subscription, the client will receive future Ownwell emails according to the normal reporting schedule.

No problem. Contact the Ownwell team with the client's name and email address, and we'll restore their subscription.

Yes. If multiple clients would like to receive Ownwell emails again, simply send us their names and email addresses, and we'll process the requests together.

Subscriptions are managed individually by email address. Let us know which email address should be resubscribed, and we'll update that specific subscription.