One of the benefits of Ownwell is that most common data integrity issues are handled automatically. This means you don’t have to spend time reviewing the data and your clients still get engaging, reliable insights.
How it works
Silent fixes
Ownwell automatically cleans up issues in the background. For example:
Duplicate or outdated mortgages are suppressed, so only the latest and most relevant records are imported.
Smart defaults
Ownwell applies sensible defaults to keep insights relevant. For example:
Recently closed mortgages: switch/refinance and purchasing power insights are turned off for the first six months after closing, when they’re not helpful. They automatically turn on when six months have elapsed.
Matured mortgages: insights that rely on term to maturity are turned off (refinance and switch) until updated term details are added.
Clients who own multiple properties: since there can only be one property per report, we don’t have a complete view of the client's total equity, so the purchasing power insight is turned off.
When Ownwell needs your input
In some cases, Ownwell can’t resolve everything automatically and will flag an issue for you to review.
Issues are not errors - they’re simply indicators that something in the data may need attention. By surfacing them clearly, Ownwell helps you:
Avoid confusing or inaccurate reports being sent to clients
Save time cleaning up data after the fact
Build trust with clients by keeping their insights reliable
Two categories of issues
Enrollment issues
Appear when you first add or import clients
Highlight missing or inconsistent information that should be fixed before sending reports
Example: a lender name isn’t recognized
Ongoing issues
Show up later when client data changes in a way that affects insights
Example: a mortgage matures and term details need updating
How Ownwell handles issues
Some issues are resolved automatically in the background.
Others temporarily turn off specific insights until data is available.
A small number require input from you (or your client), and Ownwell provides clear guidance on what to do. Issues can be dismissed if they're not relevant.
Types of issues
Here are the issues you may encounter:
Multiple Mortgages Detected - when Ownwell can't determine if a property has multiple mortgages or if some of them have since been paid out. At present, an Ownwell report can only have one mortgage associated with it.
Lender Name Not Recognized - update the lender from a dropdown to enable accurate calculations.
Home Price Estimate Unavailable - property details may be missing; an estimate will appear once coverage expands.
Mortgage Appears Underwater - flagged when the balance exceeds the estimated home value; review details or update the estimate.
Mortgage Has Matured - certain insights are hidden until new term details are updated.
Invalid Email / Unsubscribed - clients cannot receive reports until the email is corrected or they re-subscribe.
Where to find and resolve issues
You can view issues in two places:
Global Issues tab (Dashboard): shows all issues across your client base in one place.
Client-specific Issues tab: shows only the issues related to a single client, directly within their profile.