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The "Because of the client's income and the default GDS and TDS limits, it appears they don’t qualify to switch their mortgage balance" error

One possible reason Ownwell cannot generate an estimate for a mortgage switch.

Dan MacDonald avatar
Written by Dan MacDonald
Updated over 5 months ago

The Ownwell Digest can include up to three "opportunities" to help clients understand how to save money and build wealth through their home:

  1. Interest Savings Module – Estimates savings or costs from switching a mortgage.

  2. Purchasing Power Module – Shows how much home the client could afford if they were to sell their existing home and invest the proceeds in a new one.

  3. Access Equity Module – Highlights equity the client could unlock by refinancing.

About the Interest Savings Module

The Interest Savings Module estimates how much a client could save (or lose) in interest through a direct switch of their current mortgage balance.

Why This Error Message Appears

This error occurs when the client is unlikely to qualify for a mortgage switch equal to their outstanding balance. This happens because their:

  • Income is too low relative to their monthly debts, housing expenses, and

  • The best available rate Ownwell could find is higher than their current rate.

This situation typically arises when current mortgage rates are significantly higher than the client's existing rate.

What Happens Next?

This issue does not prevent you from sending the Homeownership Digest. If the Purchasing Power Module cannot generate an estimate, it will simply be hidden from the digest.

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