Skip to main content

The "Couldn’t find any available refinance rates that match the client’s criteria" error

One possible reason Ownwell cannot generate an estimate for a refinance.

Dan MacDonald avatar
Written by Dan MacDonald
Updated over 5 months ago

The Ownwell Digest can include up to three "opportunities" to help clients understand how to save money and build wealth through their home:

  1. Interest Savings Module – Estimates savings or costs from switching a mortgage.

  2. Purchasing Power Module – Shows how much home the client could afford if they were to sell their existing home and invest the proceeds in a new one.

  3. Access Equity Module – Highlights equity the client could unlock by refinancing.

About the Access Equity Module

The Access Equity Module estimates how much equity a client might be able to access by refinancing their mortgage. This can help clients finance renovations, purchase an investment property, or achieve other financial goals.

Why This Error Message Appears

This error occurs when Ownwell cannot find any matching rates for the new refinance scenario in Lender Spotlight. This can happen if the client’s information on file does not meet lender criteria, including:

  • Income,

  • Credit score,

  • Debt payments,

  • Housing expenses,

  • Outstanding balance,

  • Estimated equity, and

  • The current estimated value of the property.

What Happens Next?

This error does not prevent you from sending the Homeownership Digest. If the Access Equity Module cannot generate an estimate, it will simply be hidden from the digest.

Did this answer your question?